User Events 2.0 (optional)

User events provide full visibility into any action a user performs while inside the application, including alerts. These events allow you to build web analytics around Connect or Connect Lite.

Definitions

  • Financial Institution (FI)

  • Multi-factor authentication (MFA)

  • Support: Full—Connect 2.0

  • Support: Lite—Connect Lite 2.0

  • Support: Fix—Connect 2.0 and Connect Lite 2.0

AddAccounts

The user attempts to activate accounts.

Support: Full

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAccounts",
"institutionId": 101732,
"accounts": 2
}
}

AddAccountsFailure

Failed to activate accounts.

Support: Full

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAccountsFailure",
"institutionId": 101732,
"accounts": 2
}
}

AddAccountsSuccess

Successfully activated accounts.

Support: Full

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAccountsSuccess",
"institutionId": 101732,
"accounts": 2
}
}

AddAllAccounts

The user submits credentials at login.

Support: Lite

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAllAccounts",
"institutionId": 101732
}
}

AddAllAccountsFailure

Error activating accounts (includes invalid credentials).

Support: Lite

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAllAccountsFailure",
"institutionId": 101732,
"code": 103
}
}

AddAllAccountsMfa

The user answered MFA challenge.

Support: Lite

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAllAccountsMfa",
"institutionId": 101732
}
}

AddAllAccountsMfaFailure

Error activating accounts (includes invalid MFA).

Support: Lite

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAllAccountsMfaFailure",
"institutionId": 101732,
"code": 103
}
}

AddAllAccountsMfaSuccess

The user successfully activated accounts after MFA challenge.

Support: Lite

Without MFA

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAllAccountsMfaSuccess",
"institutionId": 101732,
"accounts": 4,
"mfa": false
}
}

With MFA

AddAccounts
 {
"type": "user",
"data": {
"action": "AddAllAccountsMfaSuccess",
"institutionId": 101732,
"accounts": null,
"mfa": true
}
}

AddAllAccountsSuccess

The user successfully logged into a financial institution (could include MFA).

Support: Lite

Without MFA

AddAllAccountsSuccess
 {
"type": "user",
"data": {
"action": "AddAllAccountsSuccess",
"institutionId": 101732,
"accounts": 4,
"mfa": false
}
}

With MFA

AddAllAccountsSuccess
 {
"type": "user",
"data": {
"action": "AddAllAccountsSuccess",
"institutionId": 101732,
"accounts": null,
"mfa": true
}
}

ConnectInstitution

The user selected a financial institution.

Support: Full

ConnectInstitution
 {
"type": "user",
"data": {
"action": "ConnectInstitution",
"institutionId": 101732
}
}

ConnectOAuthAccountsFailure

The user failed to add OAuth accounts.

Support: Full | Lite

ConnectInstitution
 {
"type": "user",
"data": {
"action": "ConnectOAuthAccountsFailure",
"institutionId": 102176,
"code": 970
}
}

ConnectOAuthAccountsSuccess

The user successfully added OAuth accounts.

Support: Full | Lite

ConnectInstitution
 {
"type": "user",
"data": {
"action": "ConnectOAuthAccountsSuccess",
"institutionId": 102176,
"accounts": 2
}
}

CreateErrorAlert

Graceful error or alert handled by the application.

Support: All

ConnectInstitution
 {
"type": "user",
"data": {
"action": "CreatErrorAlert",
"title": "Incorrect sign in",
"results": "The information you provided doesn't match your account. Try again or reset your sign in."
}
}

DiscoverAccounts

The user submitting credentials at login.

Support: Full

DiscoverAccounts
 {
"type": "user",
"data": {
"action": "DiscoverAccounts",
"institutionId": 101732
}
}

DiscoverAccountsFailure

Error while discovering accounts (includes invalid credentials).

Support: Full

DiscoverAccounts
 {
"type": "user",
"data": {
"action": "DiscoverAccountsFailure",
"institutionId": 101732,
"code": 103
}
}

DiscoverAccountsMfa

User submitting MFA at login.

Support: Full

DiscoverAccountsMfa
 {
"type": "user",
"data": {
"action": "DiscoverAccountsMfa",
"institutionId": 101732
}
}

DiscoverAccountsMfaFailure

Error while Discovering accounts (includes invalid MFA).

Support: Full

DiscoverAccountsMfaFailure
 {
"type": "user",
"data": {
"action": "DiscoverAccountsMfaFailure",
"institutionId": 101732,
"code": 185
}
}

DiscoverAccountsMfaFailure

Error while Discovering accounts (includes invalid MFA).

Support: Full

DiscoverAccountsMfa
 {
"type": "user",
"data": {
"action": "DiscoverAccountsMfaFailure",
"institutionId": 101732,
"code": 185
}
}

DiscoverAccountsMfaSuccess

Successfully answered MFA challenge, user presented with multiple MFA challenges.

Support: Full

Without MFA

DiscoverAccountsMfa
 {
"type": "user",
"data": {
"action": "DiscoverAccountsMfaSuccess",
"institutionId": 101732,
"accounts": 4,
"mfa": false
}
}

With MFA

DiscoverAccountsMfa
 {
"type": "user",
"data": {
"action": "DiscoverAccountsMfaSuccess",
"institutionId": 101732,
"accounts": null,
"mfa": true
}
}

DiscoverAccountsSuccess

Successfully discovered accounts.

Support: Full

Without MFA

DiscoverAccountsMfa
 {
"type": "user",
"data": {
"action": "DiscoverAccounts",
"institutionId": 101732,
"accounts": 4,
"mfa": false
}
}

With MFA

DiscoverAccountsMfa
 {
"type": "user",
"data": {
"action": "DiscoverAccounts",
"institutionId": 101732,
"accounts": null,
"mfa": true
}
}

GetInstitutionsSuccess

User searches for a FI.

Support: Full

GetInstitutionsSuccess
 {
"type": "user",
"data": {
"action": "GetInstitutionsSuccess",
"searchTerm": "finbank",
"results": 14
}
}

InitOAuthConnection

Open OAuth popup window.

Support: Full | Lite

InitOAuthConnection
 {
"type": "user",
"data": {
"action": "InitOAuthConnection",
"institutionId": 101732
}
}

ModifyAndRefreshInstitutionLoginId

User submits credentials, but only applies if the account is in 103.

Support: Fix

ModifyAndRefreshInstitutionLoginId
 {
"type": "user",
"data": {
"action": "ModifyAndRefreshInstitutionLoginId",
"institutionId": 101732,
"institutionLoginId": 1016449659,
}
}

ModifyAndRefreshInstitutionLoginIdFailure

Failed to update credentials (includes invalid credentials).

Support: Fix

ModifyAndRefreshInstitutionLoginId
 {
"type": "user",
"data": {
"action": "ModifyAndRefreshInstitutionLoginIdFailure",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"code": 103
}
}

ModifyAndRefreshInstitutionLoginIdSuccess

Successfully updated credentials.

Support: Fix

Without MFA

ModifyAndRefreshInstitutionLoginId
 {
"type": "user",
"data": {
"action": "ModifyAndRefreshInstitutionLoginIdSuccess",
"institutionId": 101732,
"accounts": 4,
"mfa": false
}
}

With MFA

ModifyAndRefreshInstitutionLoginId
 {
"type": "user",
"data": {
"action": "ModifyAndRefreshInstitutionLoginIdSuccess",
"institutionId": 101732,
"accounts": null,
"mfa": true
}
}

OAuthConnectionFailure

Failed to connect to an OAuth Institution. The FI failed to permission accounts.

Support: Full | Lite

ModifyAndRefreshInstitutionLoginId
 {
"type": "user",
"data": {
"action": "OAuthConnectionFailure",
"institutionId": 102176,
"code": 500
}
}

OAuthConnectionSuccess

Successfully connected to an OAuth institution. The user successfully permissioned accounts on the FI’s website.

Support: Full | Lite

OAuthConnectionSuccess
 {
"type": "user",
"data": {
"action": "OAuthConnectionSuccess",
"institutionId": 102176
}
}

RefreshInstitutionLoginId

Request to retrieve MFA started, but this only applies if account is in 185 or 187.

Support: Fix

RefreshInstitutionLoginId
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginId",
"institutionId": 101732,
"institutionLoginId": 1016449659,
}
}

RefreshInstitutionLoginIdFailure

Failed to retrieve MFA question.

Support: Fix

RefreshInstitutionLoginIdFailure
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginIdFailure",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"code": 500
}
}

RefreshInstitutionLoginIdMfa

User submitted MFA challenge question answer.

Support: Fix

RefreshInstitutionLoginIdMfa
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginIdMfa",
"institutionId": 101732,
"institutionLoginId": 1016449659,
}
}

RefreshInstitutionLoginIdMfaFailure

iled to answer MFA challenge question (included invalid credentials).

Support: Fix

RefreshInstitutionLoginIdMfa
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginIdMfaFailure",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"code": 187
}
}

RefreshInstitutionLoginIdMfaSuccess

User successfully answered MFA challenge question.

Support: Fix

Without MFA

RefreshInstitutionLoginIdMfa
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginIdMfaSuccess",
"institutionId": 101732,
"accounts": 4,
"mfa": false
}
}

With MFA

RefreshInstitutionLoginIdMfa
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginIdMfaSuccess",
"institutionId": 101732,
"accounts": null,
"mfa": true
}
}

RefreshInstitutionLoginIdSuccess

Successfully retrieved MFA challenge question.

Support: Fix

Without MFA

RefreshInstitutionLoginIdSuccess
 {
"type": "user",
"data": {
"action": "RefreshInstitutionLoginIdSuccess",
"institutionId": 101732
}

RemoveAccounts

User attempting to remove accounts.

Support: Full

RemoveAccounts
 {
"type": "user",
"data": {
"action": "RemoveAccounts",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"accountIds": ["1033402889", "1033402890"],
}
}

RemoveAccountsFailure

User failed to remove accounts.

Support: Full

RemoveAccountsFailure
 {
"type": "user",
"data": {
"action": "RemoveAccountsFailure",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"accountIds": ["1033402889", "1033402890"],
"code": 500,
}
}

RemoveAccountsSuccess

User successfully removed accounts.

Support: Full

RemoveAccountsSuccess
 {
"type": "user",
"data": {
"action": "RemoveAccountsSuccess",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"accountIds": ["1033402889", "1033402890"],
}
}

RemoveConnectedInstitution

User attempting to remove all accounts from a FI.

Support: Full

RemoveConnectedInstitution
 {
"type": "user",
"data": {
"action": "RemoveConnectedInstitution",
"institutionId": 101732,
"institutionLoginId": 1016449659,
}
}

RemoveConnectedInstitutionFailure

Failed to remove accounts from a FI.

Support: Full

RemoveConnectedInstitutionFailure
 {
"type": "user",
"data": {
"action": "RemoveConnectedInstitutionFailure",
"institutionId": 101732,
"institutionLoginId": 1016449659,
"code": 500,
}
}

RemoveConnectedInstitutionSuccess

User successfully removed all accounts from a FI.

Support: Full

RemoveConnectedInstitutionSuccess
 {
"type": "user",
"data": {
"action": "RemoveConnectedInstitutionSuccess",
"institutionId": 101732,
"institutionLoginId": 1016449659,
}
}