Account and Transaction Maintenance

Pulling Accounts Daily

After successfully adding accounts to a customer, Finicity will automatically update and aggregate transactions from those accounts every night in our nightly batch aggregation. This transaction data can be accessed daily by the Partner, allowing them to maintain an accurate record of those accounts, and consume them in their services.

Assuming the accounts have status code 0 (account ready for aggregation), they will be current according to updates at the Financial Institution hosting the account. The Partner can call this updated account data using the API endpoints, Get Customer Transactions or Get Customer Account Transactions’.

The Get Customer Transactions endpoint returns transactions for all customer accounts. If the Partner wants transaction data for only specified customer accounts, the Partner will instead use the Get Customer Account Transactions endpoint, which limits the returned transactions to the customer accounts specified in the body of the call. Use the Get Customer Accounts endpoint to get a list of current customer accounts, or the Get Customer Accounts by Institution endpoint, to aid in specifying customer accounts.

Best practices are to pull account transactions to maintain current account data, and perform a deduplication on the new data, preventing duplication of data in the Partner’s database. When pulling account transaction data, a period of 15 days is recommended. It is common for a Financial Institution to alter transaction data as far back as 15 days, to resolve balance changes, pending status, transaction errors, etc.

Another option is to subscribe to TxPush notifications, which allows Finicity to send changes or additions to accounts or transactions to the Partners event listener. Articles have been included below to help setup your TxPush listener service and how to subscribe to TxPush events.

Understanding Account Aggregation Status

As accounts are aggregated every night or upon a refresh, an aggregation status code is placed in the account status field. Accounts can have conditions preventing the nightly batch aggregation, indicated by the account status, such as:

  • MFA challenges (What was the name of your first pet? What is your Mother’s maiden name?), status code 185.

  • Changing the username or password causing a credential mismatch, status code 103.

  • Security prompt to send a code to a mobile number to pass a security check, status code 185.

  • Prompt to accept new terms and conditions, before viewing account details, status code 108.

If a condition exists that prevents the batch aggregation, the borrower / user needs to be contacted by the Partner and brought back to the flow to clear the challenge preventing account transaction aggregation.

Using Connect Fix

Using Connect Fix will allow for end users to fix their account credentials or MFA when an account is in a supported error state.  When an account or accounts are in a supported error state, call Get Connect URL with type fix to get the URL that allows the end user to fix the problem.

List Of Supported Errors

103

185

945

946

947

948

The end user will follow the connect flow and update their credentials (status code 103) and/or answer any MFA required (status code 185). If successful, the accounts will then be in an aggregation status code 0 indicating aggregation was successful. The accounts could be placed in an additional error state after the accounts have been authenticated. If this occurs, look at the error code and follow documentation. If the customers accounts are in an aggregation status that is not supported by Connect Fix as listed below, or if after following the flow for supported error codes several times does not solve the issue then you can submit a ticket to the Finicity support team to resolve the issue.

With or Without Institution Login ID

To fix accounts under a specific set of login credentials, institutionLoginId, not all of a particular customer’s accounts, you’ll need to include the institutionLoginId.  The returned Connect Fix URL will only fix accounts associated with that institutionLoginId.

To fix all accounts across multiple FI’s, simply do not populate the institutionLoginId.  All accounts associated with the customerId will be accessible through the returned Connect Fix URL.